Shipping Policy

Last updated: September 9, 2026

Every order is carefully inspected and properly packaged before it leaves our workshop. We take responsibility for making sure your order is prepared correctly and handed over to the shipping carrier in good condition.

Once the package has been accepted by the carrier, delivery is handled by the carrier and is subject to their delivery times and conditions.

Processing Times

Most regular orders are processed and shipped within 3–5 business days after the order is placed.

This processing time includes preparing your order, completing any personalization, inspecting the finished product, packaging it, and getting it ready for shipment.

Custom orders are different. Since custom work is made specifically for the customer, production times depend on the project. The expected production time for a custom order will be discussed and agreed upon before the work begins.

Processing time and shipping time are separate. The shipping time begins once your order has been handed over to the carrier.

During holidays or periods of unusually high order volume, processing may occasionally take longer. If there is a significant delay on our end, we will let you know.

Shipping Address

The customer is responsible for providing a complete and accurate shipping address when placing an order.

Please double-check your address before completing your purchase.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping costs may apply if the order needs to be shipped again.

Tracking

When tracking is available, tracking information will be provided once your order has been shipped.

Tracking information may take some time to update after the carrier receives the package. Once the package is in the carrier's possession, delivery updates and estimated delivery dates are controlled by the carrier.

Shipping Times and Delays

Estimated delivery times provided by the carrier are estimates and are not guaranteed.

Weather, holidays, high shipping volumes, transportation issues, customs processing, and other circumstances can cause delays.

We are not responsible for delays caused by the shipping carrier or circumstances outside our control.

If your package appears to be significantly delayed, contact us and we will help you review the available tracking information and determine what can be done.

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot find it, please first check around your delivery location and with anyone who may have accepted the package for you.

If you still cannot locate it, contact us as soon as possible. We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.

We are not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout, including packages left in a location authorized by the customer or carrier.

Damage During Shipping

Every item is inspected before it leaves our workshop and is packaged with care to protect it during transportation.

If your package arrives damaged, please take clear photographs of the package, the packaging materials, and the damaged item before disposing of anything.

Contact us as soon as possible and provide:

• Your order number

• Photos of the outside of the package

• Photos of the packaging

• Photos of the damaged product

• Any damage information provided by the carrier

We will review the situation and, where the evidence shows that the damage occurred during transportation, work with the customer and the carrier toward an appropriate resolution.

Damage that occurs after delivery or through normal use is not considered shipping damage.

International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs fees and import charges are determined by the destination country and are outside of our control. Customs processing can also affect delivery times.

We provide accurate information on customs documentation and will not intentionally declare false values or descriptions to avoid applicable duties or taxes.

Refused or Unclaimed Packages

If a package is refused, abandoned, or remains unclaimed and is returned to us, additional shipping, return shipping, customs, brokerage, or other carrier charges may apply.

For custom or personalized orders, refusing or abandoning a shipment does not automatically cancel the customer's obligations under the applicable custom-order agreement.

Local Pickup

If local pickup is offered and selected at checkout, you will be contacted when your order is ready.

Orders selected for local pickup will not be shipped unless separate shipping arrangements are made.

Our Responsibility

Before an order leaves our workshop, we make sure that:

• The correct product is being sent

• Any requested personalization has been completed

• The finished item has been inspected

• The order is properly packaged

• The shipping information provided with the order is correct

Once the package has been accepted by the carrier, delivery is outside our direct control. If something goes wrong during shipping, we will make a reasonable effort to help investigate and resolve the situation.

Nothing in this shipping policy is intended to remove or limit any rights or protections that cannot legally be excluded under applicable Quebec or Canadian law.

Contact

If you have any questions about shipping before placing an order, contact us:

Woody’s Leather Emporium
info@wlem.ca